Support
Email is the fastest way to reach us.
Contact
Write to support@trybillie.io with your account email and, if it helps, the invoice or client the question is about. We read every message.
Common questions
How do I delete my account?
Open Settings, then Profile, and use Delete account at the bottom of the page. Your account data is removed from the Service immediately. If you cannot sign in, email us from the address on the account and we will do it for you.
How do I manage or cancel my subscription?
Sign in to Billie in a web browser and open Settings, then Subscription. Subscriptions are not sold or managed inside the iPhone and Android apps.
Can I get my data out?
Yes. Insights, then Reports exports what you filtered as CSV or PDF, and every invoice, quote and purchase order downloads as a PDF from its own page.
What happens to my data if I stop subscribing?
Your data stays available to view and export for 12 months. We email you before it is removed, and re-subscribing within that window restores full access.
A client says the payment link did not work.
Open the invoice and send it again — the link is rebuilt each time. If it still fails, email us the invoice number and we will look at it.
Privacy and terms
How we handle personal information is set out in our Privacy Policy, and the rules of the Service in our Terms of Service.