Terms of Service

These Terms of Service (“Terms”) are an agreement between you and VORA GLOBAL PTY LTD (ABN 62 700 397 324), trading as Billie (“Billie”, “we”, “us”). They govern your access to and use of the Billie web application, including our website, tools for creating and sending invoices, quotes and purchase orders, and any related services (together, the “Service”).

By creating an account or using the Service you agree to these Terms. If you are using the Service on behalf of a business, you confirm that you are authorised to bind that business, and “you” includes that business.

Billie is a software tool that simplifies billing administration: creating, formatting, sending and tracking invoices, quotes and purchase orders, and recording their payment status. That is the full extent of what the Service does.

Billie is NOT an accounting, bookkeeping, tax, legal or financial advisory service. We are not a registered tax agent, BAS agent or accountant, and nothing in the Service constitutes advice of any kind.

Everything the Service produces — including GST amounts, invoice titles such as “Tax Invoice”, document layouts, totals and dashboard figures — is generated mechanically from the information and settings you provide. It is your responsibility to ensure that the documents you issue comply with the laws that apply to you and your business, including Australian Taxation Office (ATO) requirements for tax invoices, your GST registration obligations, and your record-keeping obligations.

To the maximum extent permitted by law, we accept no responsibility for any tax, accounting, legal or financial consequence arising from your use of the Service, including any penalties, interest, assessments or other amounts imposed by the ATO or any other authority. If you are unsure about your tax or invoicing obligations, consult a qualified accountant, registered tax agent or lawyer before relying on any document the Service produces.

You are responsible for:

• the accuracy and completeness of all information you enter, including your business details, ABN, GST registration status, bank account details, client details and line items;
• confirming that each document you send is correct — including amounts, GST treatment and recipient — before you send it;
• complying with the laws that apply to your business, including tax law, the Australian Consumer Law and privacy law in respect of your own clients;
• keeping your own records and backups. The Service is not a system of record for tax purposes, and you must retain business records as required by law;
• keeping your login credentials secure.

You must provide accurate information when registering and keep it up to date. You must be at least 18 years old and use the Service for business purposes only. You are responsible for all activity that occurs under your account. Notify us immediately if you suspect unauthorised access.

You retain ownership of the content you enter into the Service (your business details, client records, documents and related data). You grant us a licence to host, process, transmit and display that content solely to operate and provide the Service — for example, rendering your invoice as a PDF and emailing it to your client at your direction.

You confirm that you are entitled to provide us with any personal information you enter about other people (such as your clients' names and email addresses), and that you will comply with applicable privacy law in doing so.

Parts of the Service require a paid subscription, billed in advance through our payment provider, Stripe. Prices are shown before you subscribe and may change with reasonable prior notice; changes apply from your next billing period. You can cancel at any time through the subscription settings of your Billie account on the web — cancellation takes effect at the end of the current billing period, and you keep access until then.

Subscription fees are stated in Australian dollars and, where GST applies, are inclusive of GST. Except where the law (including the Australian Consumer Law) requires otherwise, all fees are non-refundable — including for a billing period you cancel partway through, and for periods during which you did not use the Service. We do not provide pro-rata refunds or credits for unused time.

If you enable card payments, payments from your clients are processed by Stripe through a Stripe connected account belonging to you. Your use of Stripe is subject to Stripe's own terms, including the Stripe Connected Account Agreement and the Stripe Services Agreement for Australia. Stripe deducts its processing fees from each card payment before paying out to you.

We are not a party to the payment transaction between you and your client, we do not hold funds, and we are not responsible for chargebacks, refunds, disputes or Stripe's decisions about your connected account. Any payment dispute is a matter between you, your client and Stripe.

When you use the Service to email a document (including scheduled recurring invoices), the email is sent at your direction and on your behalf. You are responsible for the accuracy of recipient addresses and the content of the documents sent. We do not guarantee that any email will be delivered, received or read.

The Service relies on third-party providers, including Stripe (payments), and providers of database, email-delivery and hosting infrastructure. Their availability affects the Service, and their handling of personal information is described in our Privacy Policy.

We aim to keep the Service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may change, add or remove features, and we may perform maintenance that temporarily interrupts the Service. Where a change materially reduces the Service's core functionality, we will give you reasonable notice where practicable.

You must not use the Service to:

• issue false, misleading or fraudulent invoices or other documents;
• send spam or unsolicited bulk email;
• break any law or infringe anyone's rights;
• interfere with, probe or disrupt the Service or attempt to access accounts or data that are not yours.

Fair use: plans do not impose limits on the number of documents you can create, but sending is subject to reasonable fair-use safeguards designed to prevent spam and abuse (for example, a cap on the number of document emails that can be sent per day from one account). We may adjust these safeguards from time to time, and we will not apply them in a way that prevents ordinary business use of the Service.

We (and our licensors) own the Service, including its software, design and branding. These Terms do not transfer any of that ownership to you. You receive a limited, non-exclusive, non-transferable right to use the Service while you have an account in good standing.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or any other law that cannot lawfully be excluded.

Where the law permits us to limit our liability for failure to comply with a consumer guarantee, our liability is limited, at our option, to resupplying the Service or paying the cost of having the Service resupplied.

Subject to the above, and to the maximum extent permitted by law: (a) the Service is provided “as is” and “as available”, and we exclude all warranties, guarantees, representations and conditions that are not expressly set out in these Terms; (b) we are not liable for indirect, incidental, special or consequential loss, loss of profits or revenue, loss of goodwill, loss of data, or loss arising from business interruption, whether or not the loss was foreseeable; (c) we are not liable for any tax-related liability, penalty or interest described in section 3, for any act or omission of a third-party provider (including Stripe, our hosting or email providers), or for any loss you could have avoided by keeping your own records and backups; and (d) our total aggregate liability arising out of or in connection with the Service — whether in contract, tort (including negligence), statute or otherwise — is limited to the greater of AUD $100 and the total amount you paid us in the 12 months before the event giving rise to the claim.

You indemnify us against loss we suffer arising from the documents you create or send using the Service, your breach of these Terms, or your breach of any law — except to the extent the loss was caused by our own negligence or breach.

You may close your account at any time using the account-deletion option in settings. We may suspend or terminate your access if you materially breach these Terms, if required by law, or if we reasonably believe your use poses a risk to the Service or others; where practicable we will notify you and give you an opportunity to export your data first.

We may update these Terms from time to time. If a change is material we will give you reasonable notice (for example by email or an in-app notice) before it takes effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms.

• Force majeure — We are not liable for any failure or delay in providing the Service that is caused by events beyond our reasonable control, including outages or failures of third-party providers (such as Stripe, our hosting or email providers), internet or telecommunications failures, natural events, pandemic, or government action.
• Assignment — You may not transfer or assign your rights or obligations under these Terms without our prior written consent. We may assign or novate these Terms to a related body corporate, or in connection with a sale, merger or reorganisation of our business, on notice to you.
• Severability — If any provision of these Terms is found to be invalid or unenforceable, that provision is read down or severed to the minimum extent necessary, and the remaining provisions continue in full force.
• Entire agreement and waiver — These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service and supersede any earlier discussions or representations. A delay or failure by us to enforce a right is not a waiver of that right.
• Feedback — If you send us suggestions, ideas or feedback about the Service, we may use them for any purpose without any obligation or payment to you.

These Terms are governed by the laws of New South Wales, Australia, and you and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia.

Questions about these Terms can be sent to support@trybillie.io.